IT Engineer Associate - IT Operations Center is responsible for all triages monitored by Centauri. Also responsible for all L1 & L2 Network activities and NBU.
Eligibility : Bachelor’s degree in CS, IS, or Engineering /equivalent Diploma
Experience : Freshers/Exp
Location : Hyderabad
Eligibility : Bachelor’s degree in CS, IS, or Engineering /equivalent Diploma
Experience : Freshers/Exp
Location : Hyderabad
- Provide monitoring and overall support to the successful operation of Qualcomm's network (domestic/International offices of Qualcomm)
- Work closely with Operations and Network Engineering to test and install network equipment and services
- Provide support to managed services, including routers and switches. Work closely with Network Engineering to ensure managed services functionality meets or exceeds customer expectations for performance
- Perform network trouble isolation and resolution as needed. Provide Tier 2 support to ITCS to ensure customer network performance. Work closely with vendors as needed to reach resolution of service affecting network troubles
- Monitor network capacity utilization
- Perform network maintenance as needed
- Generate end user network performance reports as needed
- Performs day-to-day application administration and maintenance of VERITAS Netbackup Datacenter and VERITAS Netbackup Professional products used for enterprise backup and recovery services.
- Works closely with Tier 3 organizations and vendors to resolve difficult backup infrastructure problems.
- Troubleshoots backup hardware infrastructure problems and places service calls when problem cannot be resolved.
- Troubleshoots and resolves client-side backup software problems.
- Performs data restores for both server and desktop workstations in the event of data loss or corruption.
- Load tape media into automated tape libraries at multiple sites.
- Perform consolidated event management for all of Qualcomm IT using Proxima Centauri.
- . Produce reports with metrics on service requests, problem management, backup and statistics, number of events for IT and business units, etc.
- Proficient in UNIX and Windows NT/W2K/XP operating systems
- In depth knowledge of IP network routing principles
- In depth knowledge of data communications network principles
- Strong verbal and written communication skills
- Strong analytical skills. Must be able to logically isolate and resolve network and customer service affecting troubles.
- Proficient in network monitoring and troubleshooting
- Strong problem solving skills. Must be able to take an engineering approach to resolving client and server-side backup issues.
- Education Requirements: New/Recent college graduates with Bachelor's degree in Computer Science, Information Systems, or Engineering or equivalent Diploma.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam id libero non erat fermentum varius eget at elit. Suspendisse vel mattis diam. Ut sed dui in lectus hendrerit interdum nec ac neque. Praesent a metus eget augue lacinia accumsan ullamcorper sit amet tellus.