As a technical support executive, the person would be responsible to understand customer queries; answer the queries both over email and phone with a sensitivity of customer requirements.
Provide support for SafeNet products to customers via phone, fax, email and web.
Have working knowledge of products up to Level 1 for products of either of Business Units (Enterprise / Embedded).
Analyze independent investigations, interpret and make decisions based on investigations.
Ensure customer satisfaction with resolutions.
Replicate problems for escalation to sustaining/engineering/QA.
Onyx documentation for customer issues and/or solutions.
Location : Noida
Experience : 0 - 1 Years
Education : UG - B.Tech/B.E. - Any Specialization, Computers, Electronics/Telecomunication
PG - Any PG Course - Any Specialization, Post Graduation Not Required
Provide coding samples for customers if needed.
Follow-up with sustaining/engineering to drive resolutions.
Learn new products as they become available.
Desired Profile:
The candidate must be :
- B.Tech (Computer Science / Information Technology / Electronics) graduate.
- He should have :
- -Excellent communication skills
- -Strong technical background and good conceptual knowledge
- (OS, Networking)
- -Good Programming concepts (C/C++)
- -Strong customer orientation
- -Accurate and logical problem solving skills
- -Willing to work in any shift (including night shifts)
Company Profile:
SafeNet is a global leader in information security. Founded more than 25 years ago, the company provides complete security utilizing its encryption technologies to protect communications, intellectual property, and digital identities, and offers a full spectrum of products, including hardware, software, and chips. UBS, Nokia, Fujitsu, Hitachi, Bank of America, Adobe, Cisco, Microsoft, Samsung, Texas Instruments, the U.S. Departments of Defense and Homeland Security, the U.S. Internal Revenue Service, and scores of other customers entrust their security needs to SafeNet.
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