Software Specialist (Technical Support) at eClinicalworks India

Fluency in English Communication
Willing to Work in 24*7 Shifts
Find technical solutions on issues or queries related to unknown or new scenarios
Meet set SLAs
Manage relationships with clients


Work with cross-functional teams as and when required
Keep up-to-date with all eClinicalWorks products and its enhancements
Maintain excellent customer satisfaction level
Other duties as assigned


Bachelors or Masters Degree in Computer Science or Information Technology or a related field (such as BE, BTech, MTech, BCA, MCA, BSc IT, MSc IT)
Proficient with relational databases (SQL Queries)
Excellent knowledge on basic RDBMS Concepts
Knowledge / Experience with Java or .Net (OOPs Concepts)
Experience with Internet Protocols, HTTP / HTTPs
Knowledge of basic networking fundamentals
Experience with XML / XSL
Experience with Web Application Server(s)
Understanding of multi-tier web architecture
Knowledge of SQL Server 2005, 2008 and My SQL
Knowledge of server side programming using VB/ COM, .Net and/or Java would be an advantage
Prior technical support experience shall be an advantage
Prompt, responsive, responsible and friendly approach to customer situations


Location : Ahmedabad
Experience: 0 to 3 yrs.
Education: (UG - B.Tech/B.E. - Computers, B.Sc - Computers, BCA - Computers) OR (PG - MCA - Computers, M.Sc - Computers, M.Tech - Computers)


Company Profile:
eClinicalWorks is a privately-held, profitable company that focuses on establishing long-term relationships with customers. Our software is used by doctors and their staff in smallest to the largest set up in the USA. eClinicalWorks is a leader in ambulatory clinical solutions. Our solutions extend the use of Electronic Health Records (EHR) beyond practice (clinic/hospital) walls with the latest technologies and create community-wide records. Our core products are Electronic Medical Records (EMR) and Practice Management (PM).


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