SonicWALL Info security Pvt Ltd (wholly owned by SonicWALL Inc., USA) is hiring Graduate Trainee Support Engineers for their global technical assistance centre (TAC) in Bangalore.
- Responsible for providing technical support across SonicWALL product lines via Phone/Chat & Emails in 24x7x365 days environment.Assist customers with deployment of SonicWALL network security products like Firewall/IPS and VPN solutions.
- Provide technical solutions and workarounds for end users on the Level 1 Calls on respective product line.
- Qualification : BE/B.Tech
- Experience : Freshers
- Location : Bangalore
- Willing to work in 24x7 environment in night shifts.
- Good understanding of LAN/WAN topologies and technologies.
- In-depth knowledge of OSI Model, TCP/IP, IP subnetting, Network Security basics, Routing, Switching and basics of IPV6.
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